Let There Be Light!

After a 64 hour blackout from storms last Thursday, we again have power! Electronics, oh how I have missed you.

Such Addictive Fun!

I downloaded the web browser Opera yesterday just to see what that one was like. It has this thing called widgets (much like the google desktop thingies you can have).

I added SimAquarium and have found it quite addictive.

You should try it.

Better

A while ago I posted about a local restaurant website that was so horrendous (the website, not the restaurant) you could barely stand to view it.

They've made a few improvements again and it is much better. For one thing, there are no spelling errors on the first page - which is a huge improvement!

Now what's the problem? Music on the site. And not good music either. It doesn't make you fancy, it just makes your site irritating to use.

Brain Damage

I haven't mentioned going to a Roger Waters (Pink Floyd) concert in June. My sister and I bought tickets for my dad and step-mom for their birthdays. We were in the 14th row and let me just say that it was (one of - note: husbands don't appreciate your wedding day being put as a close second to a concert) the BEST. NIGHT. EVER!

(Warning, this is SUPER loud. It was taken on my camera phone at the event.)


Anyway, my point, every time I hear Floyd on the radio - in particular Brain Damage/Eclipse from Dark Side - I am filled with a quiet sense of joy from remembering how awesome the concert was. I turn my radio up just a little and smile to myself while sitting at my desk at work.

It's Back, Baby!

I was home for lunch today when DHL delivered my fixed laptop! It took Dell only 4 days, including transit times, to get it fixed. That's good enough that I can't even complain. Except about one thing... The return address had Apt 1B listed on it - which confused the DHL driver because we live in a neighborhood with lawns and (picket fences) houses, not apartment buildings. Strange. I guess I should be glad they got the address close enough that it got delivered. And I am. I have so missed the laptop.

Why I Hate DHL

So, I have referenced my complete disgust in the shipping company DHL in past posts. I work at a cricket farm and my main job is to process the orders for shipping. I.E. I decide upon which shipper to use and what shipping method to choose (ground vs. 2nd day air). In order to get the crickets to the customer alive, they (generally) have to be delivered within 2 days of when we ship them. If out for 3 or more days, especially during the very hot or very cold seasons, the crickets will arrive D.O.A. and we will have to issue a credit or reship them.

Without going into more details than anyone wants about what makes us choose which shipper, suffice to say that when it is hot we often choose DHL because they have smaller delivery vehicles which often have climate control inside for the drivers. The UPS trucks are big and brown and not cooled or heated so we have trouble getting the crickets to customers alive (although at LEAST they get them!!). If not for this, we would probably rarely ship via DHL because their transit and delivery is so completely unreliable that we never know if the shipments are going to be delivered on time.

I have started to track every package we ship via DHL and file claims for each one that doesn't get delivered within the quoted transit time they post on their website. I do this every Monday now for the previous week, simply out of principle.

They make it a habit of denying my claims for a list of rediculous reasons. Last Friday, I had been pushed over the edge and this is the following email I wrote - which, by the way, has still not been replied to or addressed by DHL:

I have now spent close to an hour total trying to receive credit on this one shipment which was not delivered on time according to the DHL quoted transit times for this location. Additionally, my coworker spends hours checking every shipment on our bill every week because the DHL billing system is so inaccurate. When shipping a live product, we choose the shipping method based on the quoted time in transit. The DHL transit times have become so unreliable that we will soon be forced to choose our alternative shipping company for most, if not all, of our ground and second day service shipments. The fact that we have to spend considerable time bickering with DHL service employees regarding credits when DHL fails to provide the service they promise will only hasten our decision to switch carriers on a more permanent basis.

On a weekly basis we ship an average of 125 2nd day service and 125 ground service packages via DHL. I'm certain you have customers who do more business than we do and I am not dropping numbers to impress. Out of these shipments we have an average of 40 or more packages weekly which do not get delivered to our customers withing the quoted transit times for their locations. When the packages are in transit longer than the two days maximum we depend upon, our product DIES. Of these shipments we usually must reship - at our cost - the product, often using a next day service - again at our cost. We do not EVER as for reimbursement for the product or shipping materials. We understand there is a nominal risk shipping a live product and are reasonable about what we ask for as credits. If we were shipping sweaters, believe me, we would not be so concerned with receiving the service we are promised by the companies we choose to ship for us.

I find it exceptionally frustrating getting the run around by several levels of customer service representative regarding credits for service failures. Often, the fact that the shipment was delivered several day outside of the quoted transit time is completely ignored and we are given ridiculous reasons for denial such as "hazardous materials" and "excessively large dimensions". These are, once again, DHL errors. We never ship hazardous materials and the maximum dimension of any shipment which leaves our facility is 24x12x18.75 inches. The average package size is 12x12x6 inches.

Below is a copy of the latest denial request I have had forwarded back to me. PLEASE pass this along to any superior who can take care of this (these) issue(s). Our customer service representative does the best he can and is very helpful, but often finds his hands tied by the red tape and jumping through hoops required by DHL bureaucracy. I am, by no means, complaining about the service we receive from him.

While investigating this request (Service Adjustment Request: xxxxxxxxxxx, Airbill Number: xxxxxxxxxxx) please look into these other two which I am certain will have the same email sent back to me telling me to contact your department.
Service Adjustment Request: xxxxxxxxxxx, Airbill Number: xxxxxxxxxxx
Service Adjustment Request: xxxxxxxxxxx, Airbill Number: xxxxxxxxxxx

Thank you for your time regarding this matter.

Mr. Haskins Is Dead!

Dell replied promptly and addressed me by my own name! They are sending a DHL box for me to ship my laptop out for repairs (yeah, I could rant about that, but they didn't bicker with me for 3 days and make me call them before they decided it indeed needed repair, so I suppose I can stand to send it DHL. It'll probably take 7 weeks to get delivered and Dell will probably not get a credit for the shipping failure, but [shrug] that's their problem).

R.I.P., Mr. Haskins. R.I.P.

The Return of Mr. Haskins.

My laptop is acting up again. Same deal from last December. It overheats and shuts down. Same deal as referred to in the lawsuit against Dell here.

Same problem Mr. Haskins was supposed to have gotten fixed in December of 2006. Mr. Haskins is AGAIN not pleased. Mr. Haskins just sent Dell another tech request. Mr. Haskins is curious to see who Dell replies to this time. Will it be Mr. Haskins? Will it be Melissa? Will it be a new alter-ego I apparently have? We shall see.

I Got...SSSteam Heat.

The window unit has been in for about 2 hours now. The temp has gone from 86* to 83*, which may not seem like much, but the humidity is coming out of the air so it really is making a difference. At the least, the dogs are no longer panting. They aren't active (which is actually a hidden blessing) but they aren't miserable anymore.

As The Sweat Trickles.

So, furnace is "unfrozen", if that was the problem, and still not coming on. It now will kick on when you flip the switch and blow glorious air for about 15 seconds, then shut off. (When you are sitting in a 85*F room with the humidity close to 70% it is all you can do not to cry when it stops running; especially after a night of no sleep.)

The dogs are quite displeased by the whole thing. Poor Booker is a panting fool. Chewie crawled (squeezed) under the bed last night and proceeded to whimper and pant until about midnight. I finally got them up and took them to the dining room where the sliding door to outside is and left the door open so they could come or go (from hot and muggy to just as hot and muggy). I gave them their bowl of water with (bonus!) a tray of ice cubes in it. Chewie proceeded to pluck the ice cubes out one by one, trot them back to where he was laying, set it down, run back to get another, and so on until he had them all out and surrounding him. Then he started crunching and guarding. How DARE Booker think he would get even one of The Chew's cold squares!

I drifted in and out of having my eyes closed but never quite sleeping until 6:30 when we went back to bed to make sure Craig got up for work. Craig is putting the big window A/C unit into the living room so the dogs and I don't melt. We'll be calling the repair guy today, I guess. Sigh.

How Hot IS IT?

Yeah, yeah. We don't live in the deep South so we really shouldn't be complaining about the heat. BUT. Today when I got out of the car after lunch, my glasses fogged up it was so hot and humid outside!

And then tonight when we had been home for an hour or so, we noticed that it kept getting warmer and warmer in the house. A quick glance at the thermostat said it was 83*F in the living room. We then noticed that the blower was no longer blowing. The AC unit outside was chugging away, but the big fan thing (like my technical terms?) in the basement wasn't doing its part. We think (hope) it has frozen up from the humidity and constant running over the last 2 weeks of 90*F plus temps (it hums when we flip it on, it just isn't blowing). So, we've turned it off and put a fan in the bedroom window for a long, uncomfortable, night of - I suspect - very little sleep.

Tomorrow, if it still won't kick back on then we call the repair guy and get out the box units from the garage so we (i.e. the sled dog and his black furry brother) can stand it until the repair guy can make it over. We may have to shave the dogs.

I Shall Now Rant About an Electronic Superstore

Today we brought our reasonably new camera back to Paramount Purchase to see if they could "fix" (i.e. exchange for another) it. It has the ability to record video and recently the ability has been waning. The video plays perfectly on the camera but the video playback on the computer is about triple speed, no sound, pixilated, with great square blobs of green throughout. I downloaded the video onto 3 different computers (yes, we have 3 computers for the two of us), used different methods of file transfer, removed the memory card and recorded directly onto the camera hard drive, blah, blah, blah. I am not so electronically challenged that I don't know the basic tests the "professional" will do.

We pack up the camera and trot on down to Paramount Purchase - extended warranty in hand. To the service desk we stroll. The girl at the desk takes one glance at our problem and refers us to the Nerd Posse. We go over the issue with Nerd Posse Employee. He stares blankly at us and mumbles something about needing to ask if he needs to "send it in". He toots off to ask Nerd Posse Member Two in the back room. He strolls back and asks, "So you say the playback is fine on the camera but not fine on the computer?"
"Yes."
"You need to bring the computer in."
"We have tried it on three different computers and it does the same thing."
"It is a data transfer problem not a problem with the camera."
"We have transfered the videos off the camera using multiple modes of transfer and it does the same thing." (i.e. not using the camera at all, and pulling the file right off the disk using a card reader; using the dock as a drive rather than a transfer port, etc, etc)
"You'll have to bring the computer in."
"We have the dock. Why can't you plug it into one of the 10 computers I can see right there behind you and test it out right now?"
"I can't, we don't have your software."
"But we just told you that we have moved the files directly off the camera without using the software to make sure the software wasn't the problem."
"You need to bring your computer in."
"So, you are telling me we have to go home, pack up one of the three computers we have tested it on, bring said computer into the store so you can try what we already have tried."
"Yeah."
"Oooh-kaaay."

We calmly walk out of the store before I start shouting about how disgusted I am. I haven't used the video on the camera since May because we haven't had time to take it in to the store. We are going to the zoo this weekend and I wanted to have the option of taking video.

So, we storm home - stopping at Culver's to pick up some custard to sooth our nerves. I release the hounds and follow them out to take a video. Craig takes the video off the camera and watches it. Tech junky that I am, I have about 4 different video players on the main computer. It plays poorly on Windows Media Player, but it plays fine on another program I bought to convert video from my cell phone.

The big question is: Will our videos that I take at the zoo play fine or will they all be corrupt? We shall see. Needless to say, I am still disgusted by the Nerd Posse and if my videos from the zoo are ruined, I will stomp my way back with my camera and my laptop and heads will roll.